daya9 Privacy Policy

Types and Purpose of Information Collection

When creating an account and using services on the daya9 platform, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and national identity document details (for KYC verification)

1.2 Financial and Transaction Information

• Deposit and withdrawal records
• bKash, Nagad, Rocket, and Upay account details (only the portions necessary to complete transactions)
• Transaction history and timestamps

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Time spent on the website, pages visited, and click data
• Information collected from cookies and similar tracking technologies

Purpose of Using Your Information

daya9 uses the information collected from you only for the following purposes:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To confirm account ownership through the KYC process and to prevent unauthorized access.
• Processing Financial Transactions: To complete deposit and withdrawal processes and to maintain records of financial activity.
• Fraud Prevention: To detect suspicious activity and to protect the security of the platform.
• Customer Support: To resolve your complaints and questions and to provide 24/7 live chat assistance.
• Service Improvement: For analysis and research to improve the platform experience and functionality.
• Legal Compliance: To comply with applicable laws and regulations.

Sharing Information with Third Parties

daya9 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

3.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical services. These partners are contractually bound to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed if required by a court order, a lawful request from law enforcement, or applicable law. In such cases, we provide only the information that is legally required.

3.3 Business Changes

If daya9 undergoes a business merger, acquisition, or restructuring, responsibility for managing user data may be transferred to the new entity. We will notify you in advance if such an event occurs.

Data Protection Methods

daya9 uses industry-standard technology and processes to ensure the highest level of protection for your personal information:

• SSL/TLS Encryption: All data transfers on our website are secured through SSL encryption, which prevents third-party access.
• Encrypted Storage: Stored data is kept secure using industry-standard encryption algorithms.
• Access Controls: Only authorized personnel can access user data, and only to the limited extent required for their role.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Two-step login verification is available to protect your account.
• Firewall and IDS: Advanced firewalls and intrusion detection systems are active at all times.

However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security.

Cookies and Tracking Technologies

The daya9 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login state and manage sessions.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytical Cookies: Help monitor website usage to improve the quality of our services.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some website functionality.

Data Retention Period

daya9 retains your personal information only for as long as it is necessary or legally required. Specifically:

• Active Accounts: All information is retained for the duration that the account remains active.
• Closed Accounts: Financial transaction records are retained for the period required by applicable law even after an account is closed.
• KYC Documents: Identity verification documents are kept for the period required to meet legal obligations.
• Log Data: System logs are retained for a limited period and then permanently deleted.

After the designated retention period, data is deleted securely and permanently.

Your Rights

As a user of the daya9 platform, you have the following rights:

7.1 Right to Access Your Information

You may request to view the information we hold about you at any time. We will provide that information to you within the designated timeframe.

7.2 Right to Correct Your Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Ensuring accurate information is important for both of us.

7.3 Right to Delete Your Information

You may request deletion of your personal information when it is not subject to a legal obligation. However, this request may not be fulfilled in cases involving ongoing legal obligations or dispute resolution.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the use of your information be restricted.

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may file a complaint with our support team. We will review your complaint promptly.

To exercise any of the rights above, please contact our support team.

Privacy of Minors

daya9 is for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified during the registration process and accounts suspected of belonging to minors are suspended.

If we are informed that information from a minor has been collected by mistake, we will immediately take steps to delete that information and close the associated account.

International Data Transfers

daya9 is an international platform. Your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that:

• The necessary contractual safeguards are in place.
• The applicable laws and regulations of the relevant country are followed.
• The standard of data protection is equivalent to that described in this policy.

Policy Changes and Updates

daya9 reserves the right to modify this privacy policy at any time. If any significant changes are made, we will:

• Publish a notice on the website.
• Notify registered email addresses about the update.
• Update the "Last Updated" date at the top of the policy.

Continued use of daya9 after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Related Policies

Alongside this privacy policy, we recommend reading the following pages:

• Terms and Conditions — The overall terms of use for the site.
• Responsible Gaming — Guidelines on safe and responsible gaming.
• FAQ — Common questions and answers.
• About Us — Detailed information about daya9.